SDSignalDeskHQScore

Terms & Boundaries

The commercial scope must stay as clear as the service promise.

This staging page defines what SignalDeskHQ does, what it does not do, and what requires owner approval before production launch. Legal review is required before the public domain is approved.

Online operating supportOwner approvalsCoordination onlyLegal review required

In scope

What SignalDeskHQ can offer in the first release.

The first commercial version should sell clear online operating support and avoid vague full-service management claims.

Online operating support for short-term rental owners.
Listing Review, Property Score, and platform-readiness recommendations.
Guest workflow support, draft preparation, triage and owner reporting.
Owner approval queue for sensitive actions and decisions.
Weekly owner reporting and operating rhythm support.
Cleaning and check-in coordination tracking with approved local providers.
Direct-booking readiness preparation before any confirmed booking flow is launched.

Out of scope

What the service does not promise.

These exclusions protect trust, reduce operational risk, and keep the staging website credible.

No guaranteed occupancy, ranking, revenue, ADR, yield or OTA approval.
No native Airbnb, Booking.com or LekkeSlaap synchronization unless separately verified and implemented.
No platform mutation without owner approval.
No physical cleaning, inspection, key handling, maintenance or property management unless separately contracted.
No autonomous guest messaging for sensitive or non-standard matters by default.
No collection of owner account passwords, payment card data, door codes or sensitive guest data through the Property Score form.
No confirmed booking promise without verified availability, payment rules and owner-approved process.

Approval gate

Actions that require explicit owner approval.

If an owner rule is missing, the correct behavior is to create an approval task, not to guess.

Pricing, discounts, refunds and cancellation exceptions.
Guest promises outside approved standard replies.
Public listing, OTA or direct-booking page changes.
Supplier commitments, cleaner timing or local-provider promises.
Booking confirmation where calendar, payment or owner rules are unclear.

Owner responsibilities

The owner remains accountable for property facts, legal obligations and final approvals.

SignalDeskHQ can structure and support the operating layer, but the owner remains the source of truth for the property and its commercial rules.

Legal, safety, tax and platform-account compliance.
Accuracy of property facts, prices, rules, availability, photos and guest-facing promises.
Approval of sensitive actions before they are sent, published or committed.
Selection and management of local physical providers unless separately contracted.
Compliance with house rules, local regulations, insurance, guest safety and tax obligations.

Before production

Legal and contracting items still need review.

These items should be resolved before signaldeskhq.com is attached as the production domain or paid service begins.

Legal entity and contracting party
Privacy contact and retention rules
Liability boundaries and service exclusions
Refund, cancellation and payment policy
Jurisdiction and dispute handling
Third-party tools and security controls

Next step

A credible service starts with credible boundaries.

SignalDeskHQ should keep the first release narrow, useful and owner-approved until the backend, legal, and production gates are complete.

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